Last updated: 4 September 2026

At Etraf every order is checked, sealed and packed before it leaves us. Because fragrances are personal-care products, we do not accept returns or exchanges for change of mind. This Return & Refund Policy is offered in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. When we accept a return

We accept a return only where the product delivered to you is the wrong item, or arrives damaged. We are unable to accept returns or exchanges because a fragrance did not suit you, smelled different than expected, or is no longer wanted.

2. Condition required

The product must be unused and in its original, factory-sealed packaging, with all tags, inserts and the invoice included. For hygiene and safety reasons, once a seal is broken the product cannot be returned.

3. Non-returnable items

• Any fragrance that has been opened, sprayed, used or unsealed
• Testers and samples
• Gift cards
• Items marked “Sale” or “Clearance”

4. Reporting a wrong or damaged item

Notify us within 48 hours of delivery at hello@etrafperfume.com with your order number and clear photographs, or an unboxing video showing the sealed package and the issue. Once verified we will arrange a free replacement or a full refund, including any shipping charge you paid.

5. Authenticity

If you believe a bottle is not genuine, tell us within 48 hours with photographs of the batch code. We will arrange a free pickup and a full refund or replacement. This is the one case where the sealed-packaging condition does not apply.

6. How to raise a request

Email hello@etrafperfume.com or call +91 98985 87233 with your order number and the reason. Once approved, we will guide you through the return or arrange a pickup where available.

7. Refunds

• Approved refunds are issued after we receive and inspect the returned item.
• Refunds are made to the original payment method within 5–7 business days of approval; the time for the amount to reflect depends on your bank or provider.

8. Return shipping

For wrong or damaged items — the only cases in which returns are accepted — return shipping is free.

9. Order cancellation

Orders can be cancelled free of charge any time before they are dispatched by emailing hello@etrafperfume.com. Once dispatched, the conditions above apply.

Contact us

Etraf
C-501, 5th Floor, Titanium Business Park, near Makarba Underpass, Makarba, Ahmedabad – 380051, Gujarat, India
Email: hello@etrafperfume.com
Phone: +91 98985 87233
Hours: Monday–Saturday, 10:00 AM–6:00 PM IST