FAQs

Orders are processed within 1-2 business days. From dispatch, delivery usually takes 1-3 business days in Ahmedabad and Gujarat, 3-5 business days to metro cities, and 5-8 business days to the rest of India. Remote pin codes can take a little longer.

Yes, we ship anywhere in India. We do not ship internationally at the moment.

Shipping is free on all prepaid orders above Rs.1,500. Below that, a flat shipping fee is shown at checkout before you pay.

You will get a tracking link by email and SMS as soon as your parcel is handed to the courier. The first scan can take up to 24 hours to appear.

Once a parcel is with the courier, timelines are outside our control - weather, strikes and festival volumes all add time. If it is well past the estimate, email us with your order number and we will chase the courier for you.

Yes. Every bottle we sell is 100% original, arrives sealed, and has its batch code checked against the brand before it ships. If a code does not check out, it does not ship - no exceptions.

Direct from the houses and their authorised distributors - Ajmal, Swiss Arabian, Rasasi, Ibraheem Al Qurashi, Rayhaan, Khadlaj and others. Never the grey market, never a reseller of a reseller.

Please do. Every bottle carries a batch code on the box and the bottle. You can check it on the brand's own site or any batch-code checker. If you are unsure where to look, send us a photo and we will walk you through it.

Tell us within 48 hours of delivery with photographs. We will arrange a free pickup and a full refund or replacement, your choice. The usual sealed-bottle rule does not apply in this case.

We accept returns only if what arrives is the wrong item or is damaged. Because fragrances are personal-care products we cannot accept returns for change of mind, and the bottle must still be unused with its factory seal intact, in its original packaging with everything it came with.

No. Once a seal is broken we cannot resell or accept it back, for hygiene and safety reasons. The one exception is an inauthentic bottle - if a batch code does not check out we will make it right regardless of the seal.

We inspect returns within 2 business days of receiving them. Prepaid orders are refunded to the original payment method and banks usually take 5-7 business days to post it.

We do not run direct exchanges. Return the original for a refund and place a fresh order for what you would like instead - it is faster than waiting on two shipments in sequence.

Yes, free of charge any time before it is dispatched. After that, please use the return process.

It is the concentration of perfume oil. Extrait de Parfum is the most concentrated and lasts longest, Eau de Parfum sits in the middle, and Eau de Toilette is the lightest and freshest. Higher concentration usually means longer wear and a higher price.

An attar is a concentrated, oil-based and alcohol-free perfume, traditional to the Middle East and India. It is applied sparingly to pulse points and tends to sit close to the skin, developing slowly over hours.

It depends on concentration, your skin and the weather. Extraits and EDPs last longest. India's heat lifts a scent faster - it projects more but fades sooner - so heavier oud and amber tends to do better in winter, and citrus and aquatics in summer.

Yes. Every order ships with three complimentary samples. We choose them, so they cannot be selected or exchanged - but they are how most people find their next signature.

Cool, dark and dry. Keep it in its box, away from direct sunlight, heat and bathroom humidity. Heat and light are what actually spoil a fragrance.

UPI, credit and debit cards, net banking and wallets through our payment provider.

Yes. The store runs over HTTPS and payments are handled by PCI-compliant providers. We never see or store your card details.